Effective date: last updated June 12 2025
Welcome to Figital.x (“we”, “us”, “our”). We are committed to respecting and protecting your privacy when you visit our website (https://figitalx.com/) and use our services.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information, and your rights in connection with that information.
Information we collect
We collect information in two main ways: information you provide and information automatically collected.
A. Information you provide
When you interact with us (for example via contact forms, newsletter signup, service inquiries, client onboarding), you may provide personal information such as:
Name
Email address
Phone number
Company name, role, business information
Any other information you choose to supply (e.g., requirements for the AI infrastructure, project details)
B. Information automatically collected
When you visit our website, we may automatically collect certain information about your device and use of the site, including:
IP address
Browser type and version
Pages visited, duration of visit, click paths.
Referring/exit pages.
Cookie and tracking data.
This helps us analyse site usage and improve our services.
How we use your information
We use the information we collect for purposes such as:
Responding to your inquiries, requests or service needs.
Providing, managing and improving our services (AI infrastructure consulting, automation, CRM solutions).
Personalising your experience on our website.
Analysing usage of our website to enhance performance and user experience.
Complying with legal or regulatory obligations.
Disclosure of your information
We will not sell your personal information. We may share personal information in the following instances:
With third-party service providers who help us provide, manage or support our services (for example web hosting, analytics, CRM tools, voice/telephony infrastructure) — such providers will have contractual obligations to keep data secure and use it only for the purposes we specify
As required by applicable law, or in response to a lawful request by public authorities
In the event of a corporate transaction (e.g., merger, sale of assets) where your personal information may become part of transferred assets — we will require the new owner to honour this policy
International transfers
Because we operate globally (or may use service providers located outside Canada), your personal information may be transferred to—and processed in—countries other than your country of residence. When we do so, we will take appropriate safeguards to protect your personal information.
Cookies and tracking technologies
We use cookies and similar tracking technologies to collect and store information when you visit our website. Cookies may include:
Essential cookies (necessary for site functionality)
Performance/analytics cookies (to help understand site usage)
Functional cookies (to remember your preferences)
You can set your browser to refuse cookies or notify you when cookies are being sent, but please note some parts of the site may not function properly.
Data retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy (including legal, accounting or reporting requirements). When information is no longer required, we will securely delete or anonymize it.
Security
We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
The right to access the personal information we hold about you
The right to request correction or deletion of your personal information
The right to withdraw your consent where processing is based on consent
The right to object to or restrict certain types of processing
If you wish to exercise any of these rights, please contact us using the contact details below.
Children
Our website and services are not directed to individuals under the age of 18 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected such information without parental consent, we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the “Effective date” above. We encourage you to review this policy periodically for any changes.
Contact us
If you have any questions, concerns or requests related to this Privacy Policy or our data practices, please contact us at:
Figital.x
19 grand trunk crescent
Toronto, ON, Canada
Email: info@figitalx.com